Orgaaniral Traffic Department Diposition turned on and her micies to factory by custod Sie passing of credit for then Whar disposition to make of reputers returned Secure neun information for disposition of returned registers and articles adrier of shango in tactory and we number d. or damage in exchange registers unpacked (Floor) Men register trunks popplies, and lumitur 1907 14.605 124 Salario 3. 1915. und Sember 1917 29 Employee Rating, Routing. Foreign Shipping Shipping Room W. Il Kepler 2 Mon C. F. Miller 6 Men Securt suhonty from Government of cal for sending spent abroad. age delwery to use carage ments, and have steamet space engaged for New England points orders and were full detail fee for warding and payme premum, and Kling of cl pense statement Peso Transportation s Maa Pennable Freight charge Company others amis, Canadian lae Ne Yart Forwarding Oba. de 2 Maa Sender en orden i Ser the thing is stopped without being charged or accounted for all avbound thipants hound shipments utbound inshi depots Handle wil hound on shipments pre pents, and myle welen mab for President and other of the Company tions w that they are forwarded promptly from city New York Forwarding Othce T. L Wilson 2 Men Come and aming weamer pase and and for foreign penent Secur embarge parts from alreads Blake Have shipmen den ered to wanens Compile shipping papers Mail doce ments to proper panies KIO Rebill shipments for New Eng York can repay all charges Audit and pay howarding and general or expenie, radering work by expense water for me Make amuhiy reservation for employee of the Company and arond import chiens w odwrdd lechy FIG. 2.-Organization Chart of National Cash Register Company where the various department heads, including the traffic manager, are subordinate to the one-man head, the general manager. Under this plan, it is possible for individuals, prompted perhaps by a desire to curry favor, to annoy the manager with matters of minor moment and with an amount of vexatious detail. This is the chief objection to the military plan. It is avoided in a functional or divisional organization, where all matters in the respective division are passed upon by the senior clerk before being referred to the traffic manager for review or advice. Fig. 2 indicates the executive control and functional arrangement of the traffic department of the National Cash Register Company, at Dayton, O. It is to be noted that under this plan the work is classified in a functional arrangement and that the thirty-one men employed in this department are under the direction of the traffic manager. The work has been so planned that each employee is definitely located and consequently can develop into a competent specialist in the line of work to which he has been assigned. In the corner of the chart, appear figures to indicate the cost of maintenance of the department, and the saving effected by its service. This point should be especially significant to organizations that still consider a traffic department unnecessary or inadvisable. In 1912 the expenditures for salary and operation of the department were $23,678.86, during which time it recovered for the company $32,312.02. In 1916 the expenses had decreased to $23,201.24, while the amount recovered had leaped to $62,000.00. These savings are represented by the amount recovered in the careful audit of freight charges, amounts involved due to the loss, damage, or destruction of property. Such items in a great many nonprogressive industries are an absolute loss because the work is delegated to a bookkeeper or shipping clerk who may possess a very superficial knowledge of transportation matters and consequently overlook all or many valid claims. Cases are on record where traffic men have recovered for their employers in single instances sums far in excess of their annual compensation. The traffic manager who cannot offset his salary expense by transportation savings does not merit his spurs. The line-and-staff organization (Fig. 3) is exemplified by a functional organization which is supplemented, so far as the executive control is concerned, by the services of an advisory board or consulting council, which is or are retained solely in an advisory capacity and do not have any authority in the administration of the departmental activities. Each type of organization has its merit and its advocates. Many of the larger commercial and industrial organizations of the country have evolved composite organizations which embrace certain of the best points of each of these types. But irrespective of what plan is employed, the industry should prepare a chart indicating the plan underlying the organization, analyzing all its activities so that each employee may find his place in the departmental sun. CHAPTER III THE TRAFFIC MANAGER Importance of Transportation-Traffic Manager as a Ne- Claims-Tracing-Car Records With the exception of agriculture, transportation to-day is the greatest industry of the age, and is attracting the attention of the biggest men of the age. For that reason it is necessary to exercise a great degree of care in selecting the individual that is to administer to this function of work or to supervise the activities of the department. THE TRAFFIO MANAGER A NECESSITY The unfortunate attitude of many concerns is: “We do not need a traffic manager or a traffic department. Our shipping clerks are good enough for us.” This |
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