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Efficiency Rewards

Cash bonuses may be given for especially efficient service. Rewards may also be established for opportune suggestions which may be employed to advantage in the department or organization.

The so-called “suggestion box” adopted by many concerns solicits from employees ideas regarding the installation of certain devices, improved methods of practice, waste elimination, etc.

These suggestions are gathered periodically, considered by a committee, and based on their merits. They may obtain first, second, or third prize, or a prize may be given for each suggestion that is adopted. This policy has the advantage of keeping the men on their toes with their eyes open to improve methods in conducting departmental affairs.

Nothing is more absurd than to allow an employee to feel that he has reached his maximum in a given capacity. The ambitious and aggressive employeeand that is the only class that it is desirable to retain—will immediately cast about to develop other openings where his prospects of advancement are not 80 circumscribed.

TYPES OF ORGANIZATION

In the development of our commercial enterprises various plans or forms of organization have been employed. There are recognized at this time by the foremost efficiency engineers, three distinct types of organization: (1) military, (2) functional, and (3) line and staff.

Fig. 1 indicates the military plan of organization,

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mma. 1913. 23120
XMLN. 1913. 10.101.42
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Orgaulation of
Traffic Department

Sumber 1917
J. W. Cobey, Traffic Mana gor

as Employee

Rating, Routing.
and Billing Shipments

Foreign Shipping

Shipping Room

Returned Register

Power Transportation

RH Haga

W. H Kepler

2 Mon

C. F. Miller

6 Mos

Wa Baldwin (Othe)

2 Men

Secure thoney from Government al

for ending wpment abroad.
Arrange landing of port can for higher

age delivery to wye cartage
Adrus forwarding office of intended sheep

ments, and have startet space engaced
Lim and all expert shupenents, and fregle

for New England points.
Ched Hopping instructions and

orders and our full details fer for

warding and paymme Asier mare inorance in payment of

me and filing of claw
Adu New York forwarding office with

expense Hatement
Key record of all forma spremy

Ser the thing whepped without being

charged or counted for Mart, woch, truck, More, dui, a lead

all ovbound shipments
Arrange lor railroad can lor loading out

bound shipments
Superwe boedang dan
Look aher nas hipecat be und

outbound
Trading shipments between lactory and

In the depots
Rarenine and truch to lartory inhound
Traghe thumrots from arou depots
Handle all thound on whipments
Auch charge on inberund and outbound

Apre saperears, and mybe weleent
Que nos pares to variar departments
Watch pusting of thipants
Backage neles me, and regulations
Neeme and delares personal repres ship
mrat ne President and other of the

Company
Krep mache shaperne holding for instrut

Disposition d returned repain and other

micies to factory by custopen med

Sents passing of credit for thon
Ascertain from Comptroller's Department

whas disposition to make of register

returned Secure can information for disposition

of returned regies and artides Write lasten magent and factory departe

of, or damage to exchange registers
See the defective registen replaced are

amined
Aruach correspondence when ren we

unpacked

Reconhle for Company caring and

Fable freighe charge.
Aedie of freight bill, including the

Company others, rent, Canadian lae
tony, St. Led Deeributing Station, and

Ne Yast Forwarding Olba.
Rane w route Hits
Ratedjornen
Iertati Como Como decisions
Sracol tarifs
Claims and desiatim
Quote freight rain
Overcharge claim
Low and damage claims
Tand Nike
Audit carnice state
Car damurrace record
Tror delayed his
Ad) stepenents.
hapon o hipenen
Correspondence and indien
Puct and cove bourholde
Puwongo train interest
Pullen ervation
Penger ticket
Pemanget lomata
Pengan time card mod folden
S.S merah (ger).
Saree car wice
Orders wupplies
Storage od dva
s Locio Distributing Station
RC Lees Ago

3 Maa

New York Forwarding Office

T. L Wilson

2 Men

(Floor)

Men
Unlesd and check with light bile
Unpack and check contents
Deliver to various departments all returned

register, trunka mopplies, and lumiturg.
Recipes for last ten year:

Contract and arrange Me and

war for forcegn shpenen Secure
embargo prouts trurn valroads Make

Arad delay • shipenes batching to

We that they are forwarded prompah

Iran city
Tate inventen
Superne returned register wonding

الما

1907
1908
1909.
1910

Hare whipments del cred to seamers
Comple shipping papers

Mal doce
ments to proper panies
Arrange for lighresags, express and crage

IV Rebill shopments for New Eng
land and Eastern points secluded in New

York an Prepay all charges
Audit and pay towarding and general

cor apenadering weekly expense

tent for me Make amchip reservations for employee

of the Company and mind import hiperts

1911

14.605
25.693
20.93
J1.164
16.31
19.581
10,952
24.592
22.12

1912
191).
1914.
1915
1916.

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FIG. 2.-Organization Chart of National Cash Register Company

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where the various department heads, including the traffic manager, are subordinate to the one-man head, the general manager. Under this plan, it is possible for individuals, prompted perhaps by a desire to curry favor, to annoy the manager with matters of minor moment and with an amount of vexatious detail. This is the chief objection to the military plan. It is avoided in a functional or divisional organization, where all matters in the respective division are passed upon by the senior clerk before being referred to the traffic manager for review or advice.

Fig. 2 indicates the executive control and functional arrangement of the traffic department of the National Cash Register Company, at Dayton, O.

It is to be noted that under this plan the work is classified in a functional arrangement and that the thirty-one men employed in this department are under the direction of the traffic manager. The work has been so planned that each employee is definitely located and consequently can develop into a competent specialist in the line of work to which he has been assigned.

In the corner of the chart, appear figures to indicate the cost of maintenance of the department, and the saving effected by its service. This point should be especially significant to organizations that still consider a traffic department unnecessary or inadvisable.

In 1912 the expenditures for salary and operation of the department were $23,678.86, during which time it recovered for the company $32,312.02. In 1916 the expenses had decreased to $23,201.24, while the amount recovered had leaped to $62,000.00.

These savings are represented by the amount recovered in the careful audit of freight charges, amounts

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Fig. 3.-Line-and-Staff Organization
Advisory committee does the planning. Circles show workers.

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