REGULATION AA (12 CFR 227) Effective September 27, 1976 UNFAIR OR DECEPTIVE ACTS OR PRACTICES ATTACHMENT A SECTION 227.1-DEFINITIONS For the purposes of this Part, unless the context indicates otherwise, the following definitions apply: (a) Board means the Board of Governors of the Federal Reserve System. (b) Consumer complaint means an allegation by or on behalf of an individual, group of individuals, or other entity that a particular act or practice of a State member bank is unfair or deceptive, or in violation of a regulation issued by the Board pursuant to a Federal statute, or in violation of any other Act or regulation under which the bank must operate. (c) State member bank means a bank that is chartered by a State and is a member of the Federal Reserve System. (d) Unless the context indicates otherwise, "bank" shall be construed to mean a "State member bank," and "complaint" to mean a "consumer complaint." SECTION 227.2-CONSUMER COMPLAINT PROCEDURE (a) Submission of complaints. (1) Any consumer having a complaint regarding a State member bank is invited to submit it to the Federal Reserve System. The complaint should be submitted in writing, if possible, and should include the following information: The words "this Part," as used herein, mean Title 12, Chapter II, Part 227 of the Code of Federal Regulations, cited as 12 CFR 227 and designated as Regulation AA. (i) a description of the act or practice that is thought to be unfair or deceptive, or in violation of existing law or regulation, including all relevant facts; (ii) the name and address of the bank that is the subject of the complaint; and (iii) the name and address of the complainant. (2) Consumer complaints should be made to: (i) the Director, Division of Consumer Affairs, Board of Governors of the Federal Reserve System, Washington, D.C. 20551; or (ii) the Federal Reserve Bank of the District in which the bank is located. The addresses of the Federal Reserve Banks are as follows: Federal Reserve Bank of Boston 30 Pearl Street Boston, Massachusetts 02106 Federal Reserve Bank of New York 33 Liberty Street New York, New York 10045 Federal Reserve Bank of Philadelphia Federal Reserve Bank of Cleveland Federal Reserve Bank of Richmond Federal Reserve Bank of Atlanta 104 Marietta Street, N.W. Atlanta, Georgia 30303 REGULATION AA § 227.2 Federal Reserve Bank of Chicago Federal Reserve Bank of St. Louis St. Louis, Missouri 63166 Federal Reserve Bank of Minneapolis 250 Marquette Street Minneapolis, Minnesota 55480 Federal Reserve Bank of Kansas City 925 Grand Avenue Kansas City, Missouri 64198 Federal Reserve Bank of Dallas 400 South Akard Street Dallas, Texas 75222 Federal Reserve Bank of San Francisco 400 Sansome Street San Francisco, California 94120 (b) Response to complaints. Within 15 business days of receipt of a written complaint by the Board or a Federal Reserve Bank, a substantive response or an acknowledgment setting a reasonable time for a substantive response will be sent to the individual making the complaint. (c) Referrals to other agencies. Complaints received by the Board or a Federal Reserve Bank regarding an act or practice of an institution other than a State member bank will be forwarded to the Federal agency having jurisdiction over that institution. *Designation of "unfair or deceptive acts or practices" as a category does not imply that every complaint so categorized was unrelated to the other subject areas listed above. Nor does it reflect a staff determination that all of the acts or practices described in those complaints were, in fact, "unfair or deceptive." |