Customs Service Modernization: Serious Management and Technical Weaknesses Must Be Corrected

DIANE Publishing, 1999 - 81 páginas
Reviews the Customs Service's (CS) management of the Automated Commercial Environment (ACE), including whether CS has adequately justified ACE cost-effectiveness. CS plans to spend over $1 billion on ACE, which will support modernized import processing. CS is not managing ACE effectively & it does not have a firm basis for concluding that ACE is cost-effective. Makes recommendations for strengthening the management & technical weaknesses it has identified. Serious weaknesses relating to architectural deficiencies, investigative management, & software development & acquisition were found that must be corrected before further investment in ACE is justified. Charts & tables.

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Página 19 - Nation's principal border agency, the mission of the Customs Service is to ensure that all goods entering and exiting the United States do so in accordance with all United States laws and regulations.
Página 6 - Chairman, Subcommittee on Treasury, Postal Service and General Government Committee on Appropriations United States Senate The Honorable Pete V.
Página 20 - Customs' passenger activities are coordinated with other federal agencies, such as the Immigration and Naturalization Service and the Department of Agriculture's Animal and Plant Health Inspection Service.
Página 74 - Activity 7: Deviations identified in the software activities and software work products are documented and handled according to a documented procedure.
Página 24 - Executive Guide: Improving Mission Performance Through Strategic Information Management and Technology (GAO/AIMD-94-1 15, May 1994) for a discussion of the consistent best practices used by senior managers in leading organizations.
Página 6 - Members of the Senate Committee on Finance and the House Committee on Ways and Means...
Página 44 - Establish adequate visibility into actual progress so that management can take effective actions when the software project's performance deviates significantly from the software plans.
Página 69 - Verification 2 The activities for managing the allocated requirements are reviewed with the project manager on both a periodic and event-driven basis.
Página 12 - ... effective IT management processes, such as processes for managing software development and acquisition. SEI has developed criteria for determining an organization's software development and acquisition effectiveness or maturity. Customs lacks the capability to effectively develop or acquire ACE software. Using SEI criteria for process maturity at the "repeatable...
Página 12 - February 199910 that the software acquisition processes that Customs was employing on NCAP 0.2 were not effective. For example, Customs did not have an effective software acquisition planning process and, as such, could not effectively establish reasonable plans for performing software engineering and for managing the software project. Also, Customs did not have an effective evaluation process, meaning that it lacked the capability for ensuring that contractor-developed software satisfied defined...

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