Strategic Management for Public and Nonprofit Organizations

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Alan W. Steiss
CRC Press, 2003 M01 29 - 456 páginas
The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality function deployment, process mapping, gap analysis, and activity based costing. With helpful references to secondary sources and a comprehensive glossary, this text will benefit public administrators, financial managers, public planners, investment managers, policy analysts, and public policy specialists, and upper-level undergraduate and graduate students in these disciplines.
 

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Contenido

Strategic Management
1
Organizational Decision Making The Framework for Strategic Management
21
Strategic Planning Mission Vision Goals and Objectives
49
Strategic Planning SWOT Analysis Strategies Policies and Implementation
73
Productivity and Quality Improvement
99
Resource Management Process Reengineering
135
Resource Management Cost Analysis
183
Resource Management Budgeting
217
Change Management
247
Organization Control
283
Performance Evaluation
321
Information Management and DecisionSupport Systems
365
Glossary
407
Index
431
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