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| Dimensional® selling by V. Ralph Buzzotta, Robert Eugene Lefton - 2000 - 252 pages |
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| Enemy within by Richard W. Buchanan - 1996 - 249 pages |
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| Extending social learning theories to collectivist cultures by Michelle M. Najjar, John W. Boudreau - 1996 - 118 pages |
| Federal emergency management agency customer service course by United States. Federal Emergency Management Agency - 2000 |
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| For those who serve the public face to face by California Governor's Committee for Employment of Disabled Persons, California. Employment Development Dept - 1990 - 6 pages |
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| Into the mystic by Michael O'Donnell - 1996 - 52 pages |
| It's not my department! by Peter Glen - 1990 - 241 pages |
| Keeping customers in good times and bad by Ronald A. Nykiel - 1993 - 158 pages |
| La administración al servicio del público by Organización de Cooperación y Desarrollo Económico - 1991 - 268 pages |
| Le sens du travail by Fabienne Hanique - 2004 - 300 pages |
| Lip service by Hal B. Becker - 2001 - 258 pages |
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| Management by Warren Richard Plunkett, Raymond F. Attner - 1997 - 760 pages |
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| Managing consumer complaints by U.S. Office of Consumer Affairs - 1992 - 16 pages |
| Mind your own business! by Murray Raphel, Neil Raphel - 1989 - 191 pages |
| More for your money by National Union of Public and General Employees - 1993 - 55 pages |
| Navy customer service manual by Edward L. Prater, Naval Education and Training Program Management Support Activity (U.S.) - 1993 |
| Navy customer service manual by Naval Education and Training Program Management Support Activity (U.S.) - 1989 - 97 pages |
| Navy customer service manual by United States. Naval Education and Training Command - 1978 - 72 pages |
| Partnerships in providing customer service by Bernard J. La Londe, Martha C. Cooper, Council of Logistics Management (U.S.) - 1989 - 139 pages |
| Patent strategic plan by United States. Patent and Trademark Office - 1997 - 15 pages |
| Personal selling by Rolph E. Anderson, Alan J. Dubinsky - 2004 - 504 pages |
| Perspectives in quality by Thomas J. Billesbach - 1994 - 214 pages |
| Producing the customer relations workshop for business by U.S. Office of Consumer Affairs - 1982 - 114 pages |
| Product policy for consumer goods companies - 1976 - 190 pages |
| Psychological contracts, OCB and customer service by Donna Blancero, Scott A. Johnson, C. Lakshman - 1995 - 35 pages |
| Public hearing on subject: closure of unemployment insurance call center in Manhattan by New York (State). Legislature. Assembly. Standing Committee on Labor, Susan V. John, Peter Abbate, New York (State). Legislature. Assembly. Committee on Governmental Employees - 2005 - 364 pages |
| Putting customers first by United States. Environmental Protection Agency. Office of Policy, Planning, and Evaluation - 1995 - 28 pages |
| Putting customers first, 1997 by National Performance Review (U.S.), Bill Clinton, Albert Gore, United States. Executive Office of the President - 1997 - 21 pages |
| Quality by Lynda King Taylor - 1992 - 290 pages |
| Quality and customer service by Michael Guiry, Marketing Science Institute - 1989 - 28 pages |
| Quality of service by Australia. Bureau of Transport and Communications Economics - 1992 - 107 pages |
| Quality services by Canada. Treasury Board. Planning and Communications Directorate - 1995 - 19 pages |
| Racial similarity as a factor in salesman-customer interaction by Robert H. Collins - 1973 - 290 pages |
| Reinvention's next steps by National Performance Review (U.S.), Albert Gore - 1996 - 42 pages |
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| Relationship marketing by Jagdish N. Sheth, Atul Parvatiyar, Roberto C. Goizueta Business School. Center for Relationship Marketing - 1994 - 428 pages |
| Relationship marketing with consumers from a total channel system perspective by Soo Jin Lee - 2001 - 261 pages |
| Sandwich preparation by Ser-Vo-Tel Institute - 1974 - 124 pages |
| Seminar on the Ideal Product, the Ideal Customer, the Ideal Company? by Esomar - 1993 - 244 pages |
| Service quality in practice by John A. Murphy, Tony Farmar - 1993 - 230 pages |
| Service solutions - 1990 - 122 pages |
| Service to the public by Great Britain. Office of the Minister for the Civil Service - 1988 - 31 pages |
| Service where it counts by David E. Reed - 2008 - 75 pages |
| Service work in the information age by Lisa M. Moynihan - 2002 - 340 pages |
| Serving the American public by National Performance Review (U.S.), Albert Gore - 1997 - 37 pages |
| Serving the American public by National Performance Review (U.S.), Albert Gore - 1997 - 50 pages |
| Serving the American public by National Performance Review (U.S.), Albert Gore - 1997 - 37 pages |
| Setting customer service standards by Carol A. Singer, National Agricultural Library (U.S.) - 1994 - 29 pages |
| Sevenhundred plus acre tract near Linden by Rosser H. Payne, American Institute of Planners - 1979 - 296 pages |
| Small orders: problems and solutions by National Industrial Conference Board, Earl L. Bailey - 1960 - 36 pages |
| Social And Cultural History Of Ancient India by Dr. Rajkumar - 2007 - 280 pages |
| State agency use of customer satisfaction surveys by Minnesota. Legislature. Office of the Legislative Auditor. Program Evaluation Division - 1995 - 100 pages |
| Strategies for international industrial marketing - 1989 - 310 pages |
| Telephone courtesy & client service by Lloyd C. Finch, American Veterinary Medical Association - 1999 - 64 pages |
| Telephone courtesy & client service by Lloyd C. Finch, American Veterinary Medical Association - 1987 - 64 pages |
| Ten lessons for improving service quality by Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml - 1993 - 25 pages |
| Tenants or guests, brokers or clients, vendors or partners by Mike Lipsey, Karen Poirier, Rusty Fischer - 2004 - 192 pages |
| The $100,000 practice and how to build it by Robert P. Levoy - 1966 - 190 pages |
| The customer comes first with HUD by United States. Dept. of Housing and Urban Development. Office of Departmental Operations and Coordination - 1996 - 53 pages |
| The customer is the business by Ernest Charles Miller - 1965 - 44 pages |
| The customer signs your pay check by Frank Cooper - 1984 - 103 pages |
| The Difficult customers club - 1985 - 54 pages |
| The expert consumer by Kenneth Eisenberger - 1977 - 396 pages |
| The meaning and uses of customer service in industrial products markets by Myroslaw J. Kyj - 1984 - 770 pages |
| The organizational image technique by Michael Louis McManus - 1975 - 516 pages |
| The patient-centred dental practice by Philip Newsome - 2001 - 71 pages |
| The power of service by Petra Marquart - 1998 - 348 pages |
| The QFD book by Lawrence R. Guinta, Nancy C. Praizler - 1993 - 124 pages |
| The relative importance of organizational service culture factors in the lodging industry by Daniel J. Mount - 1995 - 468 pages |
| The restaurant server's guide to quality customer service by William B. Martin - 1987 - 71 pages |
| Three essays in modeling customer retention by Zainab Jamal - 2006 - 318 pages |
| Understanding and meeting consumerism's challenges by Harvard Business Review - 1974 - 161 pages |
| Working in new ways by American Electronics Association. Workforce Skills Project - 1996 |
| Working in new ways by American Electronics Association. Workforce Skills Project - 1996 |
| World-class courtesy by National Performance Review (U.S.), Albert Gore - 1997 - 35 pages |
| World-class courtesy by National Performance Review (U.S.), Albert Gore - 1997 - 35 pages |
| (Not) hanging on the telephone by Sue Fernie, David H.. Metcalf - 1998 - 41 pages |
| Товары длительного пользования by Арсений Борисович Фельдман - 1989 - 174 pages |
| あなたのお客さんになりたい! by 中谷彰宏 - 1998 - 185 pages |
| フィッシュ!実践篇 by スティーヴン・C・ランディン - 2002 - 234 pages |